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Email download fails

Regular Visitor

Email download fails

When I click on my individual emails to see the body of the message, all I see is the rotating circle. The body of the email doesn't appear and eventually times out.  I have tried this on the Xfinity app directly as well as on Outlook. Please help!!  

New Poster

Re: Email download fails

This is also happening to me, but I didn't see anything about an outage.  Has anyone else talked to anyone?

New Poster

Re: Email download fails

This is also happening to me, can't view my e-mail

 

Admin1

Re: Email download fails

Hello All -- We had a national issue with our email platform yesterday. This has now been resolved. Can you please confirm you're able to access your email now?


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Regular Visitor

Re: Email download fails

I can now download my email thanks for the update
Admin1

Re: Email download fails

You're welcome. Thank you for confirming. 


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Email download fails

I am in Sterling MA.  I have not had access to my email since 4:49pm on February 15, 2018.  My whole business is run via my Comcast account--you are literally crippling me and my business.  When can we expect service to be restored?  

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