Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,543

members

1,287

online

29,169

topics

Top

Email claiming my comcast email box is full

New Poster

Email claiming my comcast email box is full

I just received an email from "Email Administrator" zhangyanghong@donlim.com claiming my comcast email box is full and that I must upgrade my email box by clicking on a link "upgrade your e-mailbox here". Is this a trick of some kind? If so, what is it?

Gold Problem Solver

Re: Email claiming my comcast email box is full


@msavin wrote: ... Is this a trick of some kind? If so, what is it?

Yes, it's a trick. It's a phishing email, a scammer attempt to steal login and account information. If you check your email with Comcast's Xfinity Connect webmail, look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/articles/comcast-verified-email).

Please see Comcast Email Phish or Legit? How to Tell (and rules for posting) for more information about identifying, reporting, and posting phishing emails. The article is somewhat out of date, but still useful.

Samples of recent phishing messages can be found at http://constantguard.comcast.net/help/alerts under "Top Phishing Scams".

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 163 views
  • 0 kudos
  • 2 in conversation