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Email address disappeared after move.

Frequent Visitor

Email address disappeared after move.

So we moved our comcast account to a new address down the street. First the phone number wasn't ported over. Once it was ported, one of our three email accounts disappeared.

Customer service says the missing address is up and should be running but still can send or receive emails through outlook or iPhone, and cannot access emails on xfinity.com.

Help!
Email Expert

Re: Email address disappeared after move.

If you try to access the account, exactly what happens when you try to sign into it on your computer?




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Frequent Visitor

Re: Email address disappeared after move.

It has been resolved. Thanks.