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Email Problems - how to get hold of a knowledgeable Comcast person/technician

Frequent Visitor

Email Problems - how to get hold of a knowledgeable Comcast person/technician

I've had Comcast internet since early April of this year and email service has been buggy since day one. The main problem is random slow synchronizations with the Comcast server (usually worse in the mornings). Error messages I get from Outlook indicate server time-outs and UID problems. They also say the problems are with the server.

 

I have tried repeatedly to get help but to no avail. The phone in "help" is useless as they have no technical knowledge and can only give you pre-scripted information. I've also gone to my local Comcast store and asked to speak to someone knowledgeable about email & servers and they say they can't!

 

Help please! I cannot believe there is no one at Comcast who is knowledgeable about their email servers to help customers.

 

Service Expert

Re: Email Problems - how to get hold of a knowledgeable Comcast person/technician

Please post the exact error messages you aregetting along with your settings.




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Frequent Visitor

Re: Email Problems - how to get hold of a knowledgeable Comcast person/technician

Thanks for the reply "Again".

 

First off, I need to correct something that I wrote in my opening post:

"The online help is useless". This should have read "The phone in help is useless".

 

Email Program: I am using Outlook 2010. Parameters were set according to Comcast instructions I found online:

 

Incoming mail server: imap.comcast.net

Outgoing mail server (smtp): smtp.comcast.net

Incoming server port: 993  / SSL

Outgoing server port: 587  / TLS

 

OK, email errors. They all appear to be related to syncing with the server.

 

1. The most common thing that happens but without a displayed error message is when trying to delete a message, my Outlook will freeze for exactly 20 seconds while the cursor becomes a twirling circle, after which time the email deletes and the program unfreezes. If I delete another email right after the first, the program the same thing happens but only for 7 seconds. The third and subsequent emails delete just fine without any problem. This happens randomly throughout the day. Best guess is that it occurs on about 1 out of every 10+-  deletion attempts.

 

 

2. Errors that pop up 4 or 5 a day as the program automatically attempts to sync with the server to check for new email. Possibly my imagination but it seems to happen more consistently in the morning:

 

A. "One of two tasks have completed successfuly"


A1.

Tasks tab:
Name                                                Progress
xxxxx@comcast.net - Sending            Completed
Synchronizing subscribed folder for x...  Errors

A2.
Errors tab:
Task 'Synchronizing suscribed folders for
xxxxx@comcast.net' reported error (0x800CCC0F) : 'Outlook
cannot synchronize subscribed folders for
xxxxxx@comcast.net. Error: This IMAP command cannot be
sent to the server before the connection was terminated.
If you continue to receive this message, contact your
server administrator of Internet service provider (ISP).'

 

 

B1. (this message always displays with "B2." below)

 

The UID of a message changed unexpectedly. This
typically indicates a server bug. Your program man no
function properly after this.
Account: xxxxxx@comcast.net
MsgSeqNum 12: Previous UID: 5070, New UID: 5071.
    Protocol:    IMAP
    Server:    imap.comcast.net
    Port:    993
    Error Code:    0x800CCCDB


B2. (this message always displays with "B1." above)

 

Your server reported a UID that does not comply with
the IMAP standard. This typically indicates a server bug.
Your program may not function peoperly after this.
Account: xxxxxx@comcast.net
MsgSeqNum 12, New UID 5071. Prev UID: 5033, Next UID:
5071.
    Protocol:    IMAP
    Server:    imap.comcast.net
    Port:    993
    Error Code:    0x800CCCDC

 

Frequent Visitor

Re: Email Problems - how to get hold of a knowledgeable Comcast person/technician

Again says, "Please post the exact error messages you aregetting along with your settings."

 

I posted the exact error mesage the day after your request on 6/1. It's now 6/8 and no reply. Hopefully there's some way in the forum software to notify participants that they have had a reply or the thread has been updated.

 

 

Networking Expert

Re: Email Problems - how to get hold of a knowledgeable Comcast person/technician

Microsoft answer to the second pair of errors:
http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/error-the-uid-of-a-message-chang...

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I don't work for Comcast...


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We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon

Frequent Visitor

Re: Email Problems - how to get hold of a knowledgeable Comcast person/technician

I had the same problems. This is a good explanation but no fix is suggested (except to start over with the IMAP account).

 

 http://windowsitpro.com/outlook/q-i-accessed-my-outlook-account-through-web-browser-and-now-outlook-...