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Email Problem

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Email Problem

I have an email problem.

A friend in Austria sends the same emails simultenously to my wife's iPad with yahoo-address and to my PC with Comcast address. My wife receives the messages while  mine get rejected, see message in red below.

This has now happened repeatedly. It did not happen three weeks ago. My email addess is correct. The SPAM box is empty.

 

I'd be most grateful for help solving this problem.

H

 

Excerpt from email received via my wife's email:
From: "E....." <e......@gmx.net>
Date: November 6, 2017 at 08:32:57 EST
 
.....  i just got the notice again on the last message:
 
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:

s,,,,,,,,,,@comcast.net:
SMTP error from remote server for GREETING command, host: mx1.comcast.net (96.114.157.80) reason: 554 resimta-po-11v.sys.comcast.net resimta-po-11v.sys.comcast.net 212.227.
15.15 Comcast block for spam. Please see
http://postmaster.comcast.net
/smtp-error-codes.php#BL000000
 
 

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Accepted Solution

Re: Email Problem

As the page at http://postmaster.comcast.net/smtp-error-codes.php#BL000000 explains (it's addressed to the sending ISP, not to you or your friend), Comcast has blocked the GMX mail server on IP 212.227.15.15 due to excessive spam. Comcast Security Assurance might be able to help you with this. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers, and that if the sending system doesn't take steps to get its spam problem under control, it will blocked again.

The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.

View answer in context
Gold Problem Solver

Re: Email Problem

As the page at http://postmaster.comcast.net/smtp-error-codes.php#BL000000 explains (it's addressed to the sending ISP, not to you or your friend), Comcast has blocked the GMX mail server on IP 212.227.15.15 due to excessive spam. Comcast Security Assurance might be able to help you with this. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers, and that if the sending system doesn't take steps to get its spam problem under control, it will blocked again.

The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.