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Email Outage Credit?

Frequent Visitor

Email Outage Credit?

This extended email outage has been a major inconvenience for everyone. But for some, it has also had a financial impact in terms of lost online business customers or sales. I, myself, will not know for a few days after the outage if I took a financial hit of any kind. Now I am sure the service agreement protects Comcast in these cases and they would not be liable, but it sure wouldn't hurt their reputation to throw some credit on next month's bills for all their customers. Just sayin'.....

Email Expert

Re: Email Outage Credit?

AFAIK, Comcast only gives credit for actual down service time, not acutrements like the email, calendar or address book.  Their policy has long been that the email and the others are just extras.  What you are actually paying for is the HSI connection.

 

Just sayin




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