Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,840,989

members

1,289

online

35,963

topics

Top

Email Issues

New Poster

Email Issues

I have Xfinity email accounts on my phone and laptop.  The laptop account has lost all my personal folders, while all my personal folders are still on the phone account.  How can I get my personal folders back on the laptop account?

Email Expert

Re: Email Issues

You need to clarify-------what do you mean by "personal" folders?  Are you using only a browser and the webmail UI on the laptop, or a desktop client like Outlook or Thunderbird?  If using a client, is the account configured on both the phone and the laptop using IMAP and not POP3?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Email Issues

Using laptop, Firefox, XFINITY Connect Inbox (https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX).  By personal folders I mean folders I created under MY FOLDERS in addition to the normal INBOX, SENT, SPAM, etc.  Hope this helps.  Thanks.

Email Expert

Re: Email Issues


@woody91 wrote:

Using laptop, Firefox, XFINITY Connect Inbox (https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX).  By personal folders I mean folders I created under MY FOLDERS in addition to the normal INBOX, SENT, SPAM, etc.  Hope this helps.  Thanks.


To the left of "My folders" do you see a small black arrowhead?  Click on it and see if the folders reappear.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Email Issues

No arrowhead.  Have a + sign to the right, nothing to the left.

Email Expert

Re: Email Issues

This is what mine looks like.  If I click on that white arrowhead to the left it opens up my local folders.  If you are using the default color scheme it will be black or gray I think-------------

 

 

Screen Shot 2018-03-29 at 2.09.05 PM.jpg

 

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 5 replies
  • 192 views
  • 0 kudos
  • 2 in conversation