Xfinity plant
Xfinity globe
Community Forum

Email Flood Attack Help

New Poster

Email Flood Attack Help

I am being flooded with thousands of emails a day that started two days ago. I believe it’s a distraction attack to hide the email receipt of a fraudulent credit card purchase that I found through an alert. There is no malware on my computer as a completely reformatted the hard-drive and freshly installed my OS after this occurred.

I am getting emails from myself, domestic, and international that are all about confirming subscription to a news list or mailing list. These emails are coming at a rate of 50+ an hour and it’s really interfering with my work. Normally, I would change my email address, but this one is too important to do so.

I read on the forums that this has happened before and it requires specialists to track down where they were coming from to stop it at the server level.

Please help me resolve this issue. Spam filters aren’t going to help. I use 3 different devices and 4 different ways to connect to this email (web, outlook, iPhone email, Android email).

I need help!!!

Thanks in advance,
Chris
Expert

Re: Email Flood Attack Help

You can call Comcast security and have them look at your account-----------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

 

Other than that, the only things I could suggest would be to change the email address, or use one from some other email provider you have like Yahoo or Gmail or something.

New Poster

Re: Email Flood Attack Help

I have talked to several people at that department and they weren't much help. They tell me to change my email address, use spam filters, and change my password. I need this email account and i cannot use a diffeeent one. These emails won't stop. I read a post on this forum where a higher level technician was able to track down the source of all the emails and stop it. There must be a way to stop it at the server side.