Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,841

members

51

online now

1,955,134

discussions

Top

Email Accounts Freezing up

New Poster

Email Accounts Freezing up

hello, my email accounts are freezing when trying to send or respond to a email. the pop up message "autodraft saved" with the time, comes up every few seconds and i can only type a letter after it does. otherwise i can hit key as much as possible and will not type.  also if I need to delete an email without opening, clicking in box to left-takes several key strokes to do that. so anything i want to do in email, takes way too long. I am not sure what has happened or what to do so can fix. please any help would be appreciated.

thank you

Email Expert

Re: Email Accounts Freezing up

Assuming you are uisng the default Full version of Xfinity Connect------------------------

 


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon