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Emai trash

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Emai trash

How can I retrieve email messages that were deleted to trash and are no longer listed as trash?

Email Expert

Re: Emai trash

You have a feature called “Recover Deleted Items”.  It appears only in the default Full version of XC.  It is intended to recover emails that you deleted to the Trash folder.  To see it, right-click on the Trash folder.  You will see a small pop-up menu, and the last choice at the bottom is “Recover Deleted Items”.  Click on it and it will open a window showing emails that you deleted.  It is supposed to go back 15 days, but may go back farther than that.  From that window you can restore emails to any folder you have.  Select the ones you want and then click on the little folder icon at the top of that window.  If the emails went missing for any other reason, the feature supposedly won’t show them.  E.G:  if your deletion schedules deleted them or you have a malware infection of some kind.  Also, it usually takes 24-48 hours for an email to show up in this feature.




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