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Elarn -- IS IT FAIR TO BE CHARGED FOR NO SERVICE ?

Service Expert
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Elarn -- IS IT FAIR TO BE CHARGED FOR NO SERVICE ?

post by Elarn  removed and sent to a secure area out of public view because it violates forum posting rules.

Forum Guidelines state (clickable link) which everyone should read BEFORE making a first post

 

 Please Don't


Post personal information in the forums

Please do your best to keep your identity and personal information safe. This includes:


Your full name
Your telephone number
Your Physical/Mailing Address
Email addresses
Credit Card numbers
Account numbers
Other personally identifiable information


This is also posted in the reply  box, just under the topic title field:


*Body

This is a public forum. Please do not post personal information such as name, phone #, email/physical address or account number.


 


If you wouldn't give a total stranger on the street your personal info don't post it here, where anyone in the world with an internet connection can see it.

 

There used to be a visible link to the forum posting guidelines at the top of every forum page. After the redesign it was moved and one would never think to look for them as something called ANSWER GUIDELINES which is a link just under the message compostition box.


Please post again but leave out the personal information.  If you do post again, you need to post it in the BILLING forum since it is not about an email problem.

Regular Visitor

Re: IS IT FAIR TO BE CHARGED FOR NO SERVICE ?

I agree.  

 

Take your work order/repair sheets along with a list of phone calls/numbers made to request service/support and your written notations taken during these requests into a Comcast/Xfinity office and request adjustment AND to start your start date of service to reflect the 6 week delay.

 

You can also call and ask to speak to the supervisor of the technicians who were sent to resolve the problem and ask that they file a report and copy you on these issues.

 

KEEP A FILE and SAVE - With Comcast it pays to create a written log of all contact made on each issue - date and time called - the name of the person you spoke with - time call ended, along with stating the probllem and the action taken or promised by Comcast.

 

If that fails, try a different carrier and let them know you are doing so.

 

NOTE:  In a power failure, your phone land line will not work - even for an Emergency