Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,757

members

1,374

online

29,218

topics

Top

EMail down?

New Poster

EMail down?

I've been unable to download email using either webmail or Windows Live Mail. When attempting through webmail I'm seeing the message "Connection error The service is not available right now. Retry" Retrying gets the same message. What's up with email tonight, Feb. 15th?

Contributor

Re: EMail down?

Mine is also down in both places.

Regular Visitor

Re: EMail down?

Yes, I put in a service call over four hours ago and they confirmed that their email server is down.  Four hours and counting - doesn't seem to be a priority does it?

New Poster

Re: EMail down?

I'm having same issue all day & night. No help from Comcast Customer Service! Very disappointed with Comcast, this is just the latest of a long list of many issues that never get addressed!
Tags (1)
Admin1

Re: EMail down?

Hello All -- We had a national issue with our email platform yesterday. This has now been resolved. We are currently dealing with some residual fallout from this issue. We appreciate your patience while we get this fully resolved. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 4 replies
  • 311 views
  • 0 kudos
  • 5 in conversation