Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,445

members

812

online

36,217

topics

Top

EMAIL INBOX

New Poster

EMAIL INBOX

How do I move or copy the entire contents of my inbox to another folder  - all at one time? I currently have 35000 emails and don't want to move them 50 at a time!! My email client allows me to right click on the inbox folder and choose from a long list of options on the pop up window but I can't seem to find anything about moving or copying my comcast email anywhere on the website!!

Help please.

Thanks!

Email Expert

Re: EMAIL INBOX

Assuming you are in the new email format, right-click on the Inbox folder, or click on the "hamburger" icon to the right of it, and you will get a menu.  One of the options is "Move all messages".  Click on that and follow the prompts.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: EMAIL INBOX

Assuming it was that easy, I wouldn't have to ask how to do it! Also, as for a "hamburger" I have no idea what that is and I don't see one anywhere. How do I know if I have the current or updated email format? I log in and open email and have never been prompted to update it. Where do I check, how do I know? I've already clicked on just about every option on comcast including many that have nothing to do with email.

Thanks

New Poster

Re: EMAIL INBOX

actually comcast support says they don't have a move all option when you right click....

Email Expert

Re: EMAIL INBOX

When you are signed into your email Inbox page, look at the URL in the address bar of your browser.  Do you see "Zimbra" or "Appsuite"?  Zimbra is the older format and Appsuite is the new one.  Whoever you spoke with may not be familiar with the Comcast email unless they use it themselves.  But if you are in the new format, the "hamburger" icon is here--------------------

 

Screen Shot 2017-10-30 at 8.15.59 PM.jpg

 

 

If you click on that, you will see this---------------------------

 

 

Screen Shot 2017-10-30 at 8.18.47 PM.jpg

 

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 4 replies
  • 259 views
  • 0 kudos
  • 2 in conversation