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E-mial disappearing off Server

New Poster

E-mial disappearing off Server

My e-mials started disappearing. I have the settings set to never delete. What is the problem?

 

Bill

Gold Problem Solver

Re: E-mial disappearing off Server

Most often email disappears from Comcast's "Xfinity Connect" webmail Inbox because an email program (ex: Outlook, Mac Mail) or mobile device (smartphone, tablet) removes the mail from the server.

Check all mobile devices and email programs on all computers. The missing mail may be in the Inbox of one of these. If you can't find the culprit, change the Comcast password for the affected userID to prevent mail from being removed. You can change your password in "My Account" (https://customer.xfinity.com/Secure/UserSettings/) under "Users & Preferences" / (username) / "Basic Settings" / Username / "Change password". Once you identify the offending device or program, change its settings to "Leave a copy on the server", and make sure that a "Delete after xxx days" or similar setting is not active.

The "Email Deletion Schedule" settings in Xfinity Connect only control how often the system removes old messages. The settings do not protect messages from being removed by email programs or mobile devices.

New Poster

Re: E-mial disappearing off Server

Thanks, 

 

I noted the mail is still on my IPhone but not my lap top or stand alone . I'll check the settings.