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E-mail will not open

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Regular Visitor

E-mail will not open

I am unable to get into my e-mail.  I too have important messages in there I need.  Please assist!  thx in advance.

Accepted Solution

Re: E-mail will not open

Without knowing what you have or have not tried so far, here are some suggestions to start with-------------------

 


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

As a temporary work-around, you could try using the very basic m.comcast.net/m---just type that into your address bar while signed in to the account, and hit return.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools". If you are having the problem in Chrome, try resetting it to it's defaults.

View answer in context
Email Expert

Re: E-mail will not open

What happens when you try to access your email?  Are you using only the Comcast webmail portal, or a client like Outlook  or Thunderbird?




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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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New Poster

Re: E-mail will not open

I've tried everything I can think of but still cannot open my e-mail

Email Expert

Re: E-mail will not open

Without knowing what you have or have not tried so far, here are some suggestions to start with-------------------

 


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

As a temporary work-around, you could try using the very basic m.comcast.net/m---just type that into your address bar while signed in to the account, and hit return.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools". If you are having the problem in Chrome, try resetting it to it's defaults.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: E-mail will not open

I am using omcast, and it STILL wont open.

Regular Visitor

Re: E-mail will not open

Thank you.  I will try this tonight as I have some dr. appts. to go to.  i will keep you posted Smiley Happy

Regular Visitor

Re: E-mail will not open

to Latoque,

Your first one what to check out worked.  I cleared browser cache/history, so THANK YOU!!!

New Poster

Re: E-mail will not open

when I click on an e-mail in my inbox I get anerror message that says the address does not have the proper security credentials