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E mail attachments

Frequent Visitor

E mail attachments

I am unable to send an attachment to anyone with an sbcglobal.net or att.net account.  Regardless of the size of the attachment I keep getting the error message that it is larger than 25 KB.  This is a new (last 2 weeks) problem.  As recently as last fall I sent a 625 KB attachment with no problem.  I'm sending this attachment in a group e mail to about 35 - 40 people.  (This is an established group and I've been sending this kind of attachment about every 4 months for about 4 years.)  Folks with other e mail accounts (e.g. gmail, aol, yahoo, etc.) received the attachment with no problem.

Email Expert

Re: E mail attachments

Call Comcast security and ask if there is a blocking issue with those other domains for some reason------------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Frequent Visitor

Re: E mail attachments

I've already spent close to 2 hours on the phone with the so-called security "experts" and they were very polite but absolutely no help.  They don't seem to listen when I tell them this is only a problme with sbcglobal.net and att.net.  customers.  They also seem to ignore me when I say I've been sending similar (but larger) attachments to these same people for the last 4 years.  That's why I posted to the forum, hoping someone else had had a similar problem and had soled it.  (BTW, I mistyped in my first post.  Last Nov. I sent a 62 KB attachment with no problem.)