Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,395

members

68

online now

1,954,916

discussions

Top

E-mail addresses

Frequent Visitor

E-mail addresses

I have several groups on my Address Book.  Sometimes all the addresses in the group are not transferred when I start a new message and set "TO" for that group.  How do I fix it?

Email Expert

Re: E-mail addresses

How many people are in the group?  I forget the number now, but I seem to recall that if there are more than a certain number they will be there, but not displayed.  If you send a message to that group do they all get it?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: E-mail addresses

One List has about 30 adds; the other 5.  I never had this problem until a switch from Win 7 to Win 10.

Frequent Visitor

Re: E-mail addresses

No, the message does not go to the missing addees.  I know which ones are missing now and I add them as addees.

Email Expert

Re: E-mail addresses

The only other thing I can suggest is to delete the groups, then re-create them from scratch to see if that works.  Or leave the existing ones alone, and re-create them using a different name for the group.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: E-mail addresses

Thanks, I guess I'll have to do that, but it is annoying since it never happened with Win 7.