Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,014

members

37

online now

1,954,688

discussions

Top

E-mail Outage

Regular Visitor

E-mail Outage

Have been unable to connect to e-mail for almost 2 days. Reported problem to Comcast but still no solution. What is the problem and when will it be fixed?

New Poster

Re: E-mail Outage

Your not alone. I'm in Western Mass and m Secondary e-mail account has been down since 4 PM Friday. I have talked to two dozen Comcast pdeople in 8 phone calls. They still don't have a fix. Same problem no matter what Browser or device.

Visitor

Re: E-mail Outage

Same here, been on the phone with numerous agents, no one knows what the problem is.  My ticket was closed (meaning fixed??)--um no it has not.  Cannot believe the lack of knowledge the so-called support team has.  What a waste of time...

New Poster

Re: E-mail Outage

This appears to be a "national" problem. Someone finally admitted to me, around noon, that they don't no when it will be fixed-but they have a lot of people working on it.

New Poster

Re: E-mail Outage

I live in Arkansas and have been out of email since Friday, June 10th at 6 pm..everything else works just not email...and it is worrying me because I have some important contacts...so I had to make a alternate email with goggle so I could let people know to send stuff to that email instead.

 

So Day 3 here Smiley Sad

 

No represative has showed up here to explain or even send a letter thru the mail...I believe we should get a FREE month on our bill for the agony!

 

Visitor

Re: E-mail Outage

We should absolutely be compensated.  The fact that Comcast neglects to inform it's customers that there even IS a problem is unacceptable.  I have spent 1/2 of my weekend on the phone.  Not one of the numerous agents I spoke with stated that I wasn't the only one with this issue.  Instead, they continued to drag me through so-called "troubleshooting" techniques (repeatedly).  They opened a "Ticket" for tech support.  I want compensated for the waste of time--on the phone--on line and repeatedly checking to see if the problem was fixed.  How can a company the size of Comcast operate this way?