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E-mail Automatic being Deleted

New Poster

E-mail Automatic being Deleted

Why are my e-mails being deleted automatically? Usually within a 7 day period. I lost all of my important e-mail. This has happend 4 times in the last month and just started happening. I need to know how to fix. Set up settings but still continues.

Thanks.

Email Expert

Re: E-mail Automatic being Deleted

Can you clarify-----did you check your deletion schedules in the Comcast preferences?  Also, do you have the account enabled on another device like a smartphone or tablet that might be downloading the messages and then deleting them from the server?




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New Poster

Re: E-mail Automatic being Deleted

I checked my I-Phone and the e-mails are not being deleted on my phone. All my settings are set at never. Need a phone number to contact Xfinity help desk.