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E-Mail from HBCI blocked?

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New Poster

E-Mail from HBCI blocked?

Can not receive any e-mails from a HBCI (located in Winona, Mn subscriber for the past 2 months.  Whenever she tries to send me a message she gets a message from Damon-Postmaster stating the message is undeliverable.  Heard from her today that (according to HBCI tech) that the problem is that Comcast is blocking all incoming messages from HBCI and they have not been able to get an explanation from Comcast. 

 

This is a VERY critical problem since we have a common relative who is dealing with a very serious medical issue and keeping in contact with each other is CRITICAL.

 

IF anyone at Comcast is monitoring these posting - please contact me with a solution.

 

Accepted Solution

Re: E-Mail from HBCI blocked?

Hello,

 

We have resolved this issue and are starting see traffic getting delivered now. We're going to reach out to HBCI to attempt to make this a permanent fix. 

We see some messages getting marked as spam. To ensure the messages get delivered please turn on spam foldering. Click here for instructions on how to set this up. If you continue to receive the bounce notifications please let us know.

 

Thanks

Brandon

View answer in context
Service Expert

Re: E-Mail from HBCI blocked?

Personally, I would set up an account with Gmail and use that.




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Official Employee

Re: E-Mail from HBCI blocked?

Hello,

 

We have resolved this issue and are starting see traffic getting delivered now. We're going to reach out to HBCI to attempt to make this a permanent fix. 

We see some messages getting marked as spam. To ensure the messages get delivered please turn on spam foldering. Click here for instructions on how to set this up. If you continue to receive the bounce notifications please let us know.

 

Thanks

Brandon





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New Poster

Re: E-Mail from HBCI blocked?

Thank You - issue seems to be resolved.