Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,984

members

655

online

29,249

topics

Top

E MAIL NOT WORKING ON WIFI

Regular Visitor

E MAIL NOT WORKING ON WIFI

MY I PHONE NOT ABLE RECEIVE E MAIL

Email Expert

Re: E MAIL NOT WORKING ON WIFI

Are you using the Mail app that comes in iOS, or just Safari, or the Comcast mobile app or what?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: E MAIL NOT WORKING ON WIFI

I'm not able to get my e-mail either over Wifi using the Xfinity app. It works using 4g and my other apps work on Wifi.
Email Expert

Re: E MAIL NOT WORKING ON WIFI


@siminsda wrote:
I'm not able to get my e-mail either over Wifi using the Xfinity app. It works using 4g and my other apps work on Wifi.

How are you accessing the email?  Are you using a mobile device, or a desktop/laptop computer?  Does the device show that you are getting the WiFi signal from your router?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: E MAIL NOT WORKING ON WIFI

Xfinity Connect on my Samsung S8.  Other apps on my phone are working fine via WiFi.

Email Expert

Re: E MAIL NOT WORKING ON WIFI

The only other thing I can think of is to delete the account from the phone and re-create it from scratch.  Or, delete the app and reload that.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: E MAIL NOT WORKING ON WIFI

I already uninstalled the app and re-installed it, but with no luck.  Has the originator of this post fixed his similar issue?

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 6 replies
  • 270 views
  • 0 kudos
  • 3 in conversation