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Double address book entries

New Poster

Double address book entries

With the new Comcast email update, my whole address book lists every entry two times.  I don't really want to go through and delete 100+ entries.  Is there an easier way or is this a correctable glitch on Comcast's part?

Email Expert

Re: Double address book entries

I am going to escalate your post for follow-up.  The old email address book had a de-duping feature, but the new one does not.  So either we get it looked at by a Comcast employee, or you would have to do the manual deletion yourself.




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Official Employee

Re: Double address book entries

Hi, MH56 - I can submit a request to Advanced Repair Team, they can escalate it to the email engineering team. It's going to take a couple of days. If you fine with waiting - please let me know and I will proceed further. 




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New Poster

Re: Double address book entries

ComcastElla,

I would appreciate you submitting the request to the Advanced Repair Team.  I was hoping it might magically return to a single entry for each address, but it still shows a double entry.

Thanks, MH56

Official Employee

Re: Double address book entries

@MH56 - I created a ticket for Advanced Repair team. They should contact you directly but I still going to follow up here on Thursday to check the progress. 




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