Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,788

members

1,611

online

36,279

topics

Top

Disappearing Emails

New Poster

Disappearing Emails

From time to time, an email will appear in my INBOX and then immediately disappear.  It is very annoying because I have no idea how many emails I am missing because I only notice it when I happen to be on the computer to see it happen.  I am still getting emails - just noticing that some are doing this appear/disappear thing.  They are not going to SPAM or JUNK file, they are not going to TRASH.  They just instantly VANISH.  Called COMCAST several times and they have no idea explaination for this.  Thoughts from anyone?  It is nothing in my settings, etc.  Been through that all already.  

Email Expert

Re: Disappearing Emails

Do you have the account enabled on another device using POP3?  If so, it may be downloading the messages and then deleting them from the server.  If it's not that, I can only suggest you call Comcast security and ask them to look at your account------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Disappearing Emails

No.  Thanks but that is not an issue.  Emails keep disappearing.  Really weird....and annoying.  Again, not all of them.  I have no idea how many though since I only know they are disappearing if I happen to be on my computer and I will occasionally see an email come in, stay for a second or two, then vanish.  

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 2 replies
  • 197 views
  • 0 kudos
  • 2 in conversation