Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,388

members

73

online now

1,952,519

discussions

Top

Deleting emails on laptop and mobile phone

New Poster

Deleting emails on laptop and mobile phone

1.When I delete emails on my laptop, the same emails will not delete from my mobile phone and vice versa

This makes me delete emails on laptop and on my mobile phone

How do I correct this!

 

2. I have folders set up on my email account on my laptop but the folders will not display on my mobile phone  

How do I correct this?

 

Email Expert

Re: Deleting emails on laptop and mobile phone

To do what you want, you need to set up the account on both devices using IMAP instead of POP3.  That way everything is synced, and anything you do to an email on one device is reflected on the other.  Here are the settings-----------------

 

http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email/

 

You didn't say what client you are using on the laptop, but both it and the phone will probably set  up the account automatically when you put in the user ID and password, as most clients now will detect Comcast accounts as IMAP compliant by default.  If not you can just enter the settings manually.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon