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Deleted Email

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Deleted Email

My emails are deleted in about two weeks.  How can I stop this and retrive deleted email?

Email Expert

Re: Deleted Email

From your Inbox page, go to Preferences>>>>>>Email>>>>>>>Email Deletion Schedules.  You can set it in there.  As for recovering deleted messages, ------------------------

 

You have a feature called “Recover Deleted Items”.  It appears only in the default Full version of XC.  It is intended to recover emails that you deleted to the Trash folder.  To see it, right-click on the Trash folder.  You will see a small pop-up menu, and the last choice at the bottom is “Recover Deleted Items”.  Click on it and it will open a window showing emails that you deleted.  It is supposed to go back 15 days, but may go back farther than that.  From that window you can restore emails to any folder you have.  Select the ones you want and then click on the little folder icon at the top of that window.  That will display all your folders, and you can move your selection to any one you want.

 

If the emails went missing for any other reason, the feature supposedly won’t show them.  E.G:  if your deletion schedules deleted them or you have a malware infection of some kind.

 

Other than that, you call Comcast security to see if they can recover some of them for you.  They sometimes can if they haven't been deleted too long--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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