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Could I get an update?

Frequent Visitor

Could I get an update?

Hello there. On 11/12/16, I posted here regarding Comcast blocking the auto password recovery emails from the site Neopets.

 

I received a reply that day saying it would be escalated to the Team assigned to this board, but that was the last I heard about it. My thread was later closed, situation unresolved. I would have posted there requesting an update, but again the topic was closed.

 

I have not seen a single email come through to my email, though I have tried numerous times to send them since then. I already sent in a ticket regarding this issue to Neopets, but no reply yet.

 

Could I get an update regarding this? Is it even being worked on? I never actually received confirmation after that initial reply.

 

There is a site event going on right now on this site, and there will be one the entire month of December. Would really like to be able to play them. . .

Frequent Visitor

Re: Could I get an update?

So, does this mean it's not being worked on?