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Contact Group in Address Book but not in Email

Regular Visitor

Contact Group in Address Book but not in Email

I've created Contact Groups before, but this has been going on for about 4 months now.  I cannot see the created contact group when I compose an email.  I go back to the address book and there it is, but when I'm in the email, I cannot located it.

 

I have tried both version of the email program.  Simple and complex.  I am up to date on all software and have tried this from a MAC and a PC.

 

Thoughts?

Email Expert

Re: Contact Group in Address Book but not in Email

Try having the address book re-synced. You need to send an email to helpme@sv.comcast.com In the subject line put "Need Slow Sync of Address Book". In the body of the message describe the problem, and make sure you include the email address with the problem. It can take up to 24 hours for the re-sync to work.

The address book is actually supplied by a company called Plaxo. There are separate copies in the Full and Lite versions of Xfinity Connect, and they are supposed to be synced with each other. Once in a while they can get out of sync and it will cause these kinds of problems.




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