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Connecting email to an i pad.

New Poster

Connecting email to an i pad.

Up until a few days ago, I was able to access my home email on my ipad. I still have connectivity to the internet ans wifi but I no longer can access eamil via my ipad. How do I connect my email to my ipad?

Email Expert

Re: Connecting email to an i pad.

Exactly what happens when you try to access the email?  Are you using the Mail app that comes in iOS, or the Xfinity Connect Mobil app or what?  Can you sign in using only Safari and not an app?




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New Poster

Re: Connecting email to an i pad.

I am trying to connect via the IOS. I do not know how to connect through Safari. When I go the the IOS app, it opens the inbox and with a statement of no emails.

Email Expert

Re: Connecting email to an i pad.

Do you have some other computer or other devices with the account enabled on it using POP3 instead of IMAP?  Can you check from another device to see if the same thing happens?  To sign in using only Safari, just open Safari and go to Xfinity.com.  Then sign in with your ID and password.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am not a Comcast employee. I am a paying customer just like you!
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Contributor

Re: Connecting email to an i pad.

I use the Xfinity Connect app for my Comcast email and the default Mail app for my Gmail email.  Both are working fine on my iPad today, connecting via my home WiFi.  In your SETTINGS->Accounts & Passwords, is your mail account still there with Mail turned on?

Joe V
(not a Comcast employee, just another paying customer)
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