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Computer iMAC problem

Frequent Visitor

Computer iMAC problem

We have an iMAC pc and when we are on our comcast email or when we click on a link from our email, sometimes our screen goes black or neon colors/black come up. We then click off momentarily and then click back on. Do you know what might be going on?

Email Expert

Re: Computer iMAC problem

Did you try clearing out your browser's cache/browsing history?  Or try using a different browser to see if that helps.  You should do those things if only to eliminate them as the source of the problem.




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Frequent Visitor

Re: Computer iMAC problem

Thank you and I'll try those suggestions

Frequent Visitor

Re: Computer iMAC problem

I'm not very good with PCs...how do I go about cleaning out my browser's cache/browsing history?

Email Expert

Re: Computer iMAC problem

On your iMac, when using Safari (which I'm assuming you are), click on "History" in the top menu bar and you will see this------------------

 

Screen Shot 2015-09-25 at 7.18.05 PM.jpg




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Frequent Visitor

Re: Computer iMAC problem

Thank you...I think this did help!!