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Companies email address keeps going to spam

New Poster

Companies email address keeps going to spam

I manage an email domain for my company.  We use Comcast for our internet provider at work.  When we send emails from our company domain it goes to the spam folder on my home Comcast email account.  I will mark it as not spam, but the next one that comes in goes to the spam folder again.  Our companies email is not on any blacklists or spam lists from my research.  I've had no success in talking to either Comcast Business or by calling about my personal Comcast accounts.  Does anyone have suggestions?

Email Expert

Re: Companies email address keeps going to spam

I would call Comcast security.  Spam filtering issues is their thing.  If there is a blocking or spam related issue going on with your company domain they will be the ones who can tell you--------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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New Poster

Re: Companies email address keeps going to spam

Thank you for the advice.  I will give them a call.

Official Employee

Re: Companies email address keeps going to spam

jsollars,

 

Based on the traffic going to your email address, I get the feeling you work for the company in question?  It seems the messages have been marked as spam because the webserver associated with that company may be compromised and hosting malicious pages.  Could you please have your technical staff verify that the webserver is clean? 





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