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Comcast please help!!! I changed my user id not knowing email id.would be changed

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Regular Visitor

Comcast please help!!! I changed my user id not knowing email id.would be changed

Comcast please help!!! I changed my user id not knowing it would change my email id. I have had the same Id for 20 years and use it for business purposes etc.... I have talked to numerous reps on phone and also on chat to no avail. . this has been over a week now without anyone able to change my user id back to the original one... Please someone help me.

Accepted Solution

Re: Comcast please help!!! I changed my user id not knowing email id.would be changed

Call Comcast security, and they should be able to recover it for you.  When you change or delete a user ID, it is suspended for 90 days, and then gets dropped back into the available pool of IDs for any other customer that wants it.  It is still active in the background------you just can't get at it right now-------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

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Email Expert

Re: Comcast please help!!! I changed my user id not knowing email id.would be changed

Call Comcast security, and they should be able to recover it for you.  When you change or delete a user ID, it is suspended for 90 days, and then gets dropped back into the available pool of IDs for any other customer that wants it.  It is still active in the background------you just can't get at it right now-------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Re: Comcast please help!!! I changed my user id not knowing email id.would be changed

Thank you so much for this info! Problem fixed.... Thank You