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Comcast mail not sending

New Poster

Comcast mail not sending

My  Comcast/XFINITY  email accounts will not send mail through iPad...what the is new setting . Comcast is my service provider.

 

chucktowner

Email Expert

Re: Comcast mail not sending

Are you getting any error message when you try to send?  Is it telling you that the user ID or password is wrong?  Or is something else going on?




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New Poster

Re: Comcast mail not sending

I  have removed accounts and reinstalled and same problem ...my mail will not send through Comcast on my iPad....  I receive mail on iPad but I order to send a mail through my comcast accounts I have to long on to my webmail through browserThis really annoying....I've waited all day for callback but through years of dealing with Comcast I knew that wasn't about to happen.                                                      

 

chucktowner.                                    

Email Expert

Re: Comcast mail not sending

OK I'll ask again------are you getting any error message when you try to send?  Is it telling you your ID or password is invalid?  The reason I ask is that sending problems are typically caused by incorrect set-up of the account.  

 

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing smtp server. Did you do that? If not, to change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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New Poster

Re: Comcast mail not sending

no error message... I went in and checked all email PW and they are correct

New Poster

Re: Comcast mail not sending

do i set PW on iPad mail setup or on the Comcast web mail....

New Poster

Re: Comcast mail not sending

Went and changed all the smtp PW even though the wer already ther even changed the port to 587 but still no luck...🙁