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Comcast is automatically deleting all our email

Posted by
Frequent Visitor

Message 1 of 2
136 Views

The other threads on this issue are being closed and locked, with no resolution sugguested or official response. This issue needs to brought into the light and discussed, not hidden away. 

 

These new email retention settings are rediculous, ALL my sent messages are now deleted with no warning? I use only 1% of my data allotment for saved messages, what is the point of deleting the few messages I personally took the time to compose and archive for myself? 

 

This is just not right, all my work gone. I had all my settings set to never delete and the "new feature" just gets implimented without warning? The one email account I pay for, I thought was the one that would always be safe. What a mistke I have made in trusting Comcast to look out for my best interest. 

 

I can't beleave that Comcast wants to make it's clients cry, and suffer but at the moment I can't think of any other reason for this change. 

1 REPLY
Posted by
Email Expert

Message 2 of 2
77 Views

Comcast does not automatically delete anyone's emails.  Something else is going on.  Are you still on the old email format, or the new one?  Are you using only the webmail interface or a client like Outlook or Thunderbird?  Do you have the account enabled on a mobile device in addition to your computer?




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