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I'm beyond exasperated with Xfininty's "customer service" over the phone so I'm hoping someone on this board can help.
Here's my problem in a nutshell, Comcast is blocking me from acessing my personal website and 2 other portals that use a similar URL. When I type in the URLs (mywebsitesname.co, billing.mywebsitesname.co/admin/users/login, and mywebsitesname.co/wp-admin) all I see is a loading icon for about one minute and then an error message that the session has timed out. This happens in Firefox, Safari, and Chrome. I deleted my cache, browser history, and cookies in each browser but nothing changes. Strangely, I can access the sites using my cell provider (TMobile). Additionally, other people who are not connected to my wifi can view the sites so the problem is targeted around my network.
Here's what I've done so far...
So, at this point, it seems like Comcast is basically holding my site ransom so that I upgrade to a commercial internet. There's no way I'm upgrading. My site is basically just a portfolio of my design work. There's no e-commerce of any kind.
Has this happened to anyone else out there? If so, were you able to resolve it?
Thanks in advance for your help!
Thanks for getting back to me Bruce.
Here's what I got...
Tracing route to sitename.co [220.127.116.11] over a maximum of 30 hops and then the adjoining attachment. For the other URLs I got the message "unable to resolve target system name"
ptrnelson wrote: ... Tracing route to sitename.co [18.104.22.168] over a maximum of 30 hops and then the adjoining attachment. For the other URLs I got the message "unable to resolve target system name" ...
You can't specify anything beyond the top level domain with "tracert". The utility isn't very smart will treat the whole thing is a domain name. For example, "tracert my.xfinity.com" succeeds, but "tracert my.xfinity.com/coupon" produces an "Unable to resolve target system name" error, even though that's a valid page address.
I'm not sure how to interpret your trace. It doesn't look like a Comcast IP block. Since you didn't post the hostname I couldn't check it in a browser, but browsing http://22.214.171.124/ displays a page that says:
There is no website configured at this address.
which is typical when you try to browse a webhost by IP address instead of using the hostname.
My trace to the IP you posted looks like:
C>tracert -4 126.96.36.199
Tracing route to box594.bluehost.com [188.8.131.52] over a maximum of 30 hops:
1 1 ms <1 ms 1 ms router1 [192.168.1.1]
2 8 ms 8 ms 8 ms 184.108.40.206 [220.127.116.11]
3 8 ms 9 ms 8 ms te-0-6-0-0-sur02.york.pa.pitt.comcast.net [18.104.22.168]
4 9 ms 9 ms 9 ms be-50-ar01.lancaster.pa.pitt.comcast.net [22.214.171.124]
5 17 ms 17 ms 17 ms be-34-ar01.mckeesport.pa.pitt.comcast.net [126.96.36.199]
6 26 ms * 23 ms be-7016-cr02.ashburn.va.ibone.comcast.net [188.8.131.52]
7 38 ms 39 ms 38 ms be-10114-cr02.56marietta.ga.ibone.comcast.net [184.108.40.206]
8 58 ms 59 ms 57 ms be-11424-cr02.dallas.tx.ibone.comcast.net [220.127.116.11]
9 70 ms 74 ms * be-11724-cr02.denver.co.ibone.comcast.net [18.104.22.168]
10 81 ms 81 ms 81 ms be-7922-ar01.saltlakecity.ut.utah.comcast.net [22.214.171.124]
11 83 ms 83 ms 82 ms po-1-rur01.orem.ut.utah.comcast.net [126.96.36.199]
12 * 96 ms 96 ms po-2-rur02.orem.ut.utah.comcast.net [188.8.131.52]
13 98 ms 98 ms 98 ms 184.108.40.206
14 97 ms * 97 ms 50-207-93-178-static.hfc.comcastbusiness.net [220.127.116.11]
15 82 ms 83 ms 83 ms 162-144-240-163.unifiedlayer.com [18.104.22.168]
16 97 ms * 97 ms 162-144-240-15.unifiedlayer.com [22.214.171.124]
17 97 ms 98 ms 98 ms box594.bluehost.com [126.96.36.199]
What do traces to other site look like? Here's mine to my.xfinity.com:
C>tracert -4 my.xfinity.com
Tracing route to e7010.dscb.akamaiedge.net [188.8.131.52] over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router1 [192.168.1.1]
2 8 ms 8 ms 8 ms 184.108.40.206 [220.127.116.11]
3 8 ms 18 ms 8 ms te-0-6-0-0-sur02.york.pa.pitt.comcast.net [18.104.22.168]
4 8 ms 9 ms 7 ms 22.214.171.124
5 12 ms 12 ms 11 ms be-50-ar01.lowerpaxton.pa.pitt.comcast.net [126.96.36.199]
6 20 ms 20 ms 20 ms be-33-ar01.pittsburgh.pa.pitt.comcast.net [188.8.131.52]
7 20 ms 19 ms 19 ms a23-216-143-243.deploy.static.akamaitechnologies.com [184.108.40.206]
FWIW, they used sitename.co instead of .com
Thanks again for your help. My site name is peternelsondesign.co
I entered: "tracert peternelsondesign.co" in the utility and received the messages I wrote earlier.
Does this added info help any?
I can reach the site:
When one customer can reach a site but another cannot, it usually means the site is blocking that customer's public Comcast IP. You might try asking the site's admins for help with this once again. Hosting companies often tell you they are not blocking you when they in fact are. The systems that block IPs are typically automatic, and unknown to most of the host's staff.
You can look up your IP at "https://www.google.com/search?q=IP".
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.