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Comcast blocking my business website

New Poster

Comcast blocking my business website

As of yesterday afternoon, when I am connected to Comcast wifi at my home office, I can not access my business website at thesoftwarepro.com. I can, however, access other sites and I'm able to access the site through other wifi connections.

 

Would you check to see if you can get to my site from your Comcast access? I haven't yet contacted my hosting service because I wanted to first determine if other Comcast users can access my site or if this is a more isolated problem.

 

IP: 73.217.21.10
Results from tracert are:

comcast.png

 

Thanks for your help!

Gold Problem Solver

Re: Comcast blocking my business website

I can reach the site. When one customer cannot reach a site but others can, it usually means the site is blocking that customer's public Comcast IP. You might try asking the site's admins for help with this. You can look up your IP at https://www.google.com/search?q=IP.

 

The image you posted might be visible to employees and experts, but to everyone else it looks like this:

 

That can happen when images are uploaded to a folder (Album) which is Hidden instead of Public. You can check at http://forums.xfinity.com/t5/media/gallerypage/user-id/4015847/tab/albums.

 

My trace looks like:


C>tracert -4 thesoftwarepro.com

Tracing route to thesoftwarepro.com [162.144.183.157] over a maximum of 30 hops:

  1   13 ms     4 ms     3 ms router1 [192.168.1.1]
  2   16 ms   14 ms   14 ms 96.120.9.181 [96.120.9.181]
  3   15 ms   11 ms   20 ms te-0-6-0-0-sur02.york.pa.pitt.comcast.net [162.151.68.57]
  4   15 ms   14 ms   14 ms be-50-ar01.lancaster.pa.pitt.comcast.net [162.151.20.33]
  5   25 ms   23 ms   23 ms be-34-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
  6   31 ms   30 ms   30 ms be-7016-cr02.ashburn.va.ibone.comcast.net [68.86.91.25]
  7    *          43 ms   53 ms be-10114-cr02.56marietta.ga.ibone.comcast.net [68.86.85.10]
  8   64 ms   63 ms   62 ms be-11424-cr02.dallas.tx.ibone.comcast.net [68.86.85.22]
  9   74 ms   77 ms    *        be-11724-cr02.denver.co.ibone.comcast.net [68.86.84.229]
10   87 ms   89 ms   87 ms be-7922-ar01.saltlakecity.ut.utah.comcast.net [68.86.90.226]
11   89 ms     *          93 ms po-1-rur01.orem.ut.utah.comcast.net [162.151.9.186]
12   88 ms   89 ms   89 ms 162.151.9.190
13   88 ms   89 ms    *         50.225.56.182
14   89 ms   89 ms   88 ms 162-144-240-151.unifiedlayer.com [162.144.240.151]
15 103 ms    *        102 ms 162-144-240-99.unifiedlayer.com [162.144.240.99]
16 105 ms 105 ms 106 ms 162-144-183-157.unifiedlayer.com [162.144.183.157]

Trace complete.


New Poster

Re: Comcast blocking my business website

Bruce,

It looks like you are able to access the site. I'm guessing then that my host is blocking my IP address for some reason?

Any insights?

 

Picture is set to Public. Here is what I get (attached as well):

 

Tracing route to thesoftwarepro.com [162.144.183.157]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms OMALLEY-EXTREME [10.0.1.1]
2 9 ms 9 ms 9 ms 96.120.12.181
3 14 ms 11 ms 11 ms ae-103-rur101.littleton.co.denver.comcast.net [162.151.38.77]
4 15 ms 12 ms 12 ms ae-22-ar01.denver.co.denver.comcast.net [68.86.179.237]
5 127 ms 18 ms 12 ms be-33652-cr02.1601milehigh.co.ibone.comcast.net [68.86.92.121]
6 109 ms 13 ms 12 ms be-11721-cr02.denver.co.ibone.comcast.net [68.86.86.77]
7 21 ms 23 ms 31 ms be-7922-ar01.saltlakecity.ut.utah.comcast.net [68.86.90.226]
8 31 ms 23 ms 26 ms po-1-rur01.orem.ut.utah.comcast.net [162.151.9.186]
9 44 ms 41 ms 37 ms po-2-rur02.orem.ut.utah.comcast.net [68.86.199.146]
10 44 ms 40 ms 39 ms 162.151.9.174
11 92 ms 43 ms 42 ms 50-207-93-178-static.hfc.comcastbusiness.net [50.207.93.178]
12 25 ms 22 ms 27 ms 162-144-240-149.unifiedlayer.com [162.144.240.149]
13 83 ms 50 ms 42 ms 162-144-240-99.unifiedlayer.com [162.144.240.99]
14 * * * Request timed out.
15 * * * Request timed out.
16 * *

 

Thank you so much for the quick follow-up. Thrilled to have found this forum.

 

comcast.png
Gold Problem Solver

Re: Comcast blocking my business website


@DawnMCT wrote: ... Picture is set to Public. Here is what I get (attached as well) ...

I still can't see the imagine your original post, but the one you attached in your latest IS visible. Go figure! Your "Albums for DawnMCT" page lists "Public (DawnM...) Images: 0".


... I'm guessing then that my host is blocking my IP address for some reason? ...

That's what it looks like. Notice that my trace travels one hop further than yours does, and that seems to be common for a "host has blocked poster's Comcast IP" situation. Apparently these blocks are often triggered by automatic action of software that web host customer service staff are not always aware of. But I would certainly contact them and try to get hold of someone who can fix the problem.

Service Expert

Re: Comcast blocking my business website

Dawn, you're a business class customer [static.hfc.comcastbusiness.net].  You need to be posting in the business class forums. This is for residential services.




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New Poster

Re: Comcast blocking my business website

Thanks for letting me know. I actually had no idea as I'm not the one who contracted our Comcast services.

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