Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,529

members

1,477

online

28,798

topics

Top

Comcast blocking email with the word "Gun" in the header?

New Poster

Comcast blocking email with the word "Gun" in the header?

Speaking with a representative from Bud's Gun Shop today because I was unable to reset my password online and he claimed they have been unable to send resets to Comcast customers lately because they are seemingly being blocked.  I had been asking for a reset for 3 weeks.

Email Expert

Re: Comcast blocking email with the word "Gun" in the header?

No.  Comcast is not blocking emails with the word "gun" in either the subject line or the body.  I just tried it sending from my Gmail account to my Comcast account.  Works just fine.  So if emails from that gunshop are not showing up something else is going on.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Comcast blocking email with the word "Gun" in the header?

I am not maintaining that they are, and I in fact get several emails per day from Grab agun. It's just what the rep stated and I know for a fact their emails weren't reaching me.
Email Expert

Re: Comcast blocking email with the word "Gun" in the header?

Then like I said, something else is going on.  You might call Comcast security and see if there is some kind of blocking issue for that sender's domain------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Comcast blocking email with the word "Gun" in the header?

Taking a closer look, it looks like a number of people reported their messages as spam.  Typically this means that the sender should audit their mailing lists because they're sending to people that no longer want those messages, and they use "Spam" instead of Delete/Unsubscribe. 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 4 replies
  • 177 views
  • 0 kudos
  • 3 in conversation