Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,667,279

members

32

online now

1,838,628

discussions

Back to Top

Comcast blocking G Suite Domain - Who to contact

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 25
864 Views

I am trying to find out who to contact regarding an issue that I started having yesterday. My emails from my google apps domain, atljewishacademy.org are not being delivered to comcast.net addresses, including my own. They are just vanishing into thin air. The emails are showing as delivered on G Suite and are being delivered to everyone in the world except comcast.net addreses. I have verified that my domain is not listed on any public blocklist. I am not receiving any return error message from Comcast's MX servers. This same issue has been reported here before and sometimes a comcast employee has been able to help over it.

 

I tried calling the Comcast Security Assurance number as recommended on other posts here, but they told me that "Comcast does not block any email", which is obviously false since they have a blacklist. They kept asking me to go in and just check my email and insisting that the issue is with Google's servers.

 

Any suggestions that someone could give on who to contact regarding this issue would be greatly appreciated.

 

Scott 

24 REPLIES
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 2 of 25
773 Views

I'm having the same issue with a G Suite for Non-Profits organization, jesupfumc.org sending to comcast.net users.  Any luck in figuring out how to contact Comcast?

 

Regards,

Damian

Posted by
Official Employee

Message 3 of 25
752 Views

KD4GGY wrote:

I'm having the same issue with a G Suite for Non-Profits organization, jesupfumc.org sending to comcast.net users.  Any luck in figuring out how to contact Comcast?

 

Regards,

Damian


 

KD4GGY-

 

I sent you a private forum message with resolution and some details.

 

ComcastDaveL




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product; Support; Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Official Employee

Message 4 of 25
751 Views

s_forbus wrote:

I am trying to find out who to contact regarding an issue that I started having yesterday. My emails from my google apps domain, atljewishacademy.org are not being delivered to comcast.net addresses, including my own. They are just vanishing into thin air. The emails are showing as delivered on G Suite and are being delivered to everyone in the world except comcast.net addreses. I have verified that my domain is not listed on any public blocklist. I am not receiving any return error message from Comcast's MX servers. This same issue has been reported here before and sometimes a comcast employee has been able to help over it.

 

I tried calling the Comcast Security Assurance number as recommended on other posts here, but they told me that "Comcast does not block any email", which is obviously false since they have a blacklist. They kept asking me to go in and just check my email and insisting that the issue is with Google's servers.

 

Any suggestions that someone could give on who to contact regarding this issue would be greatly appreciated.

 

Scott 


 

Hi,

 

I took at look at incoming logs for the past 2 weeks, and don't see any issues with atljewishacademy.org.  Are you still having problems sending to comcast.net?

 

ComcastDaveL




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product; Support; Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 25
705 Views

Dave,

 

I'm actually having the same exact issue with my G Suite email sending to Comcast email addresses.  The domain name is www.morelifedigital.com - any help is greatly appreciated.

Posted by
Official Employee

Message 6 of 25
690 Views

It appears that the domain has been listed with Spamhaus.

 

https://www.spamhaus.org/query/domain/morelifedigital.com

 

We can't remove that ourselves, but you'll probably want to contact Spamhaus to figure out why that is going on.




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product; Support; Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 25
684 Views

Great, thank you for your assistance.  I have contacted them and requested to be removed.

 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 8 of 25
668 Views

We seem to be having the same issue with our domain https://www.caseywindowsanddoors.com

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 9 of 25
572 Views

Hi, I am having this issue, but did not see an answer. Does anyone know answer to this problem?

 

Posted by
Official Employee

Message 10 of 25
556 Views

Could you give us the domain name of the messages that you believe we're blocking?  Thanks.




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product; Support; Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 11 of 25
552 Views
Posted by
Official Employee

Message 12 of 25
541 Views

I removed the domain listing from our internal systems.  This should clear up in the next 30 minutes or so.




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product; Support; Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 13 of 25
537 Views
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 14 of 25
506 Views

I am having the same issue - dean-smith.net and bhhsdsr.com

Posted by
Official Employee

Message 15 of 25
474 Views

cswizz wrote:

I am having the same issue - dean-smith.net and bhhsdsr.com


cswizz-

 

Spam-filtering is almost completely driven by user reports.  Do you have your spam folder enabled, so you can retrieve them there?  If you private message me (click on the username to the left, then private message) your email address to which the mailings are being sent, I can take a closer look.

 

ComcastDaveL




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product; Support; Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 16 of 25
463 Views

My email is not the problem. It is sending emails from my domains to customers with Comcast email addresses.  The emails often do not reach the persons inbox or spam folder.

Posted by
Official Employee

Message 17 of 25
458 Views

Could you test this again?  I believe it's been resolved now.




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product; Support; Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 18 of 25
448 Views

Ok it looks like those domains are working now.  Can you check  bhhs-ecards.com? Thanks for help.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 19 of 25
432 Views

yes this has been happening the past few weeks with emails i sent to comcast.net accounts from my google suite account. the domain it is blocking is consolelegal.com 

Posted by
Official Employee

Message 20 of 25
427 Views

scottmat, this should be resolved as of a few minutes ago.  It seems a number of users reported your messages as spam.




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product; Support; Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 21 of 25
338 Views

please help I am having the same problem. I checked spamhaus and we are not on a block list, I also have contacted Google and they say my email is fine. but my contractors and my clients who have comcast are not receiving my emails.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 22 of 25
337 Views

I am having the same problem www.kitchenwise.com and email is nbetters@kitchenwise.com

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 23 of 25
272 Views

I've stumbled upon this post in my search for a solution myself.  Our Google Apps Domain "armstrongne.com" is also being blocked.  Can you check this out for me?  Thank you.  

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 24 of 25
125 Views

I am having the same issue. I called Comcast, and they said it was not on their end. What can I do? I read through replies, but did not find specifics. southsidebible.com

Posted by
Official Employee

Message 25 of 25
122 Views

It was listed due to a number of spam complaints.  I've removed the listing.




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product; Support; Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon