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Comcast Upgrade Deleted my Folders

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Regular Visitor

Comcast Upgrade Deleted my Folders

All of my folders went missing on 11/14. Irreplacable things like pics and emails from my deceased Father. I have spent hours with customer service, talked to a 5th tier supervisor only to be told the upgrade they did to the system had a "glitch" and my folders are lost forever. They could find Hillary's emails, why not mine?!?! I am HEARTBROKEN!!

Accepted Solution

Re: Comcast Upgrade Deleted my Folders

Can you please check for me and see if your folders have been restored? My team believes you should have access to them at this point.

Let me know either way so I can let them know. 


Thank you

 

Brett

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Email Expert

Re: Comcast Upgrade Deleted my Folders

I'm going to escalate this to the forum administrator for further action.  There seems to be a rash of this same complaint with the new format.




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Regular Visitor

Re: Comcast Upgrade Deleted my Folders

Thank you so much!  I am heartbroken at the loss.

Official Employee

Re: Comcast Upgrade Deleted my Folders

I'm sorry for the stress and frustration.

I have escalated this internally and will keep an eye on this for you. Our engineering team is engaged and hopefully I will have an answer for you soon.

 

Sincerely,

 

Brett





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Regular Visitor

Re: Comcast Upgrade Deleted my Folders

PLEASE find them.  Some of the lost emails are from my Dad telling me he loved me.  Those can not be replaced.  AND then today my entire heading that said "My Folders" has disappeared!  Even if I wanted to try to rebuild my folders, there is no where to put them. Smiley Sad

 

Thank you, Brad!

Regular Visitor

Re: Comcast Upgrade Deleted my Folders

Sorry, BRETT!  

Official Employee

Re: Comcast Upgrade Deleted my Folders

Can you please check for me and see if your folders have been restored? My team believes you should have access to them at this point.

Let me know either way so I can let them know. 


Thank you

 

Brett





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Regular Visitor

Re: Comcast Upgrade Deleted my Folders

Oh my gosh!!!!  They are back!!!!  All my precious files are back!!!  Thank you so very much!

 I am so grateful!!!!

Official Employee

Re: Comcast Upgrade Deleted my Folders

You are very welcome. I'm sorry for the panic. 

 

Have a great holiday!





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Regular Visitor

Re: Comcast Upgrade Deleted my Folders

please help, I am missing my irreplaceble folders since the upgrade on November 14 2016. I have called comcast several times and they won't help me. 

Regular Visitor

Re: Comcast Upgrade Deleted my Folders

Sherri,  try this number

 

Executive Customer Relations | Comcast Heartland Region
8a -4:30p (tues & fri off)| | ( 734.369.3790|