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Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

ANSWERED
Regular Contributor

Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

 

So what's the deal with the Comcast Spam Filters all of a sudden?

 

Within the last 3 or 4  weeks, all four of my Comcast email addresses have begun missing one or two spams almost on a "daily" basis and they all look like they are from Asia with similar formats and headers.   They unltimately end up being retrieved by my Outlook as non-Spam.

 

All my SPAM Filters have been enabled on all 4 of my Comcast.net email accounts for years and I never had spam missed by Comcast over the last 5 or 6 years, plus I never received much spam over the years anyway.  I'd typically find only one or two caught spam emails in my Comcast spam folders once a month whenever I'd check at the Comcast Webmail console weekly (because I normally use Outlook for retrieving my non-spam emails from Comcast).  My main email account which I rarely if ever used (except for Comcast related communictations) had never received a single spam email (in any folder) in over 5 years, and now it's being hit and missed almost daily along with my other 3 addresses.

 

I've been vigorously protecting my system for many years using multiple cyber security software in concert with Comcast's Constant Guard ..... such as SuperAntiSpyware and Malwarebytes Anti-Malware on a daily basis, and Webroot SecureAnywhere as my real-time Anti-Virus Monitor (also supplemented with daily deep scans).

 

I always log into Comcast's Web Email and mark any missed-spam emails as spam, however there are some Comast instructions online somewhere that also suggest sending a "new" email to missed-spam@comcast.net that contains the headers (no problem) and also include a "copy" of the spam email as an attachment (i.e. do not simply forward the missed-spam to Comcast) ..... that last part is the rub because I can't find a way to create a copy of the spam email when logged into the Comcast Email Web Console.   I can create an attachable copy easily via Outlook, however I've sometimes already deleted the particular missed-spam email from Outlook after marking it as Junk.

 

Can anyone please explain how to create an attachable copy of a missed-spam email from the Comcast Webmail page?

 

Thank you very much and please whip those Comcast Spam Filters back into shape!

Accepted Solution

Re: Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

Yes, we have made some changes in the past few weeks.  The change is intended to allow more mail from legitimate senders to get to the recipients that want the messages.  As more users mark messages as spam and generate reports, this should subside.  We apologize for the inconvencience as this gets better.

 

If you're using the webmail to report spam, the "Spam" button is sufficient and all you need to do.  If you're using a thick client (Outlook/Thunderbird), you would forward (as attachment) any message you wish to report as spam to missed-spam@comcast.net.

 

If you have a particular message or source you'd like us to look at, please let us know.  We have many different methods to potentially help with recurring spam.

View answer in context
Official Employee

Re: Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

Yes, we have made some changes in the past few weeks.  The change is intended to allow more mail from legitimate senders to get to the recipients that want the messages.  As more users mark messages as spam and generate reports, this should subside.  We apologize for the inconvencience as this gets better.

 

If you're using the webmail to report spam, the "Spam" button is sufficient and all you need to do.  If you're using a thick client (Outlook/Thunderbird), you would forward (as attachment) any message you wish to report as spam to missed-spam@comcast.net.

 

If you have a particular message or source you'd like us to look at, please let us know.  We have many different methods to potentially help with recurring spam.





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Regular Visitor

Re: Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

A little more spam is getting through?? Are you kidding? Its been horrible starting in early November 2015, 90% of my email is now spam and the kind of spam that borders on porn! Really obvious its spam if you ask me. I do everything you've suggested in your message but the same spam messages get through every dang day, sometimes multiple times a day. So how do I get someone to help with recurring spam? I've never had this problem before.

Official Employee

Re: Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

birder10, Apologies, I should have been more explicit.  The change that we made would not have impacted what you're seeing get through.  That being said, we've noticed an increase in the message that you are seeing, and we're working to make that better as well.  For instance, in the past 24hrs, I see you've received seven messages, five of which were spam.  Four of those I suspect are the same type, and what we've been working on to try to lower the number that get through, if not stop completely.  Again apologies as we continue to strive to make this a better experience for all customers.





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Regular Contributor

Re: Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

Okay, thanks ComcastAntiSpam for the update ..... I'm very relieved that it has not been a failure of my own diligent daily/hourly and real-time Cyber-Security efforts possibly causing a security breach from my end.   Thank you for the prompt response.

New Poster

Re: Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

I keep getting the SAME Spam messages over and over--even though I keep marking them as Spam.  Why don't they stop once I mark them as Spam??

Contributor

Re: Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

Please elaborate on Comcast's definition of "legitimate senders" Does Comcast allow known companies with E-marketing as their core business model to pass their spam freely into our in boxes? (For example: E-marsys.net)

 

And what is Comcast doing about snowshoe spammers if anything?

Official Employee

Re: Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

For me, a legit sender is a message from someone you know (friend, relative, business acquaintance, etc), or something you've explicitly opted to receive such as messages from Sears or Facebook or JJill, etc.





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New Poster

Re: Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

Same! Same! Same! So much spam on a daily basis! What is up Comcast??
New Poster

Re: Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

Up until a week ago, I had very little spam filtering through to my iPhone.  The Comcast site recognizes the spam and puts it in the SPAM folder.  My MacBook Mail app filters the spam as well, and it gets put in the JUNK folder of the Mail app.

 

But my iPhone and iPad have NO filters and somehow the spam gets through to those devices.  Yes, I'm using IMAP as the incoming server...but I have between 3 and 8 spam messages daily for the past week.  

 

Any advice on how to eliminate this?  What I don't understand is if the spam is put into the correct Comcast spam folder, how do these get through to my mobile devices?  

Contributor

Re: Comcast SPAM Filters - Lots of Missed-SPAM started around Nov 1, 2015

I feel your pain. There is now more spam coming through Comcast's mail servers than ever before. I've frankly given up on my account there. I'm currently in the process of migrating my business, family and friends to my G-mail account, which (as someone mentioned on these forums) has far superior spam filtering. I will allow all the spam now coming through to clog up Comcast's mail servers for a couple years or so, and then they can delete it if they want.