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Comcast Emails Not Accessible for HOURS !!!!

New Poster

Comcast Emails Not Accessible for HOURS !!!!

Don't know what it means on this FORM to 'ENTER A BODY!"   If you say we can get HELP, then give us an UNDERSTANDABLE way to get HELP !!!  Instead of telling us that there are accessibility problems and that someone is "working" on it OVER AND OVER ....tell us what is REALLY being done and WHAT WE CAN EXPECT AND WHEN !

New Poster

Re: Comcast Emails Not Accessible for HOURS !!!!

My email has been down since 4PM...it is now after 10PM...

Not only can you not email you after finding 5 "Contact us"

 
So I go to my account page...this is the message:

 

Email and voice mail are currently unavailable

Some customers may experience problems accessing email and voicemail through the Xfinity Connect ®.Communications Center at this time. Our engineers are aware of this issue and are working to resolve the problem as soon as possible. We apologize for any inconvenience this issue may cause.

 
So I go to my personal equipment page to see if there's any more info, and this is what I get:
 

Connection Status

Internet
CONNECTED
TV
CONNECTED
Phone
CONNECTED

Everything looks good on our end.Still having trouble? Try troubleshooting your TV or Internet equipment:

 
And there you have it!
Official Employee

Re: Comcast Emails Not Accessible for HOURS !!!!

This issue has now been resolved.  We apologize for the inconvenience this may have cause and are working to ensure this does not happen again.




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