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Comcast Email not showing a "Sign Out" option

New Poster

Comcast Email not showing a "Sign Out" option

I am running Chrome to access Xfinity email (on Windows Vista OS, yes, and old computer). I am logged into email and there seems to be no way to sign out. In upper right corner where it should say "Sign out," it says "Sign in." But I am already signed in. 

 

I tried closing the window and reopening it, and I am automatically signed in again with all my emails open. (I don't ever log in with the "keep me signed in" option because more than one person has Comcast email accounts in this house.)

 

 

Email Expert

Re: Comcast Email not showing a "Sign Out" option


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Chrome, try Internet Explorer or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.







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New Poster

Re: Comcast Email not showing a "Sign Out" option

Thanks, I tried your first suggestion and it worked.