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Comcast Email Account has not updated since 10/31/2017

Regular Visitor

Comcast Email Account has not updated since 10/31/2017

Email:

 

I have two comcast.net accounts.

#! issue:  The second account has not been updated when I try to access it from My Xfinity on my laptop since 10/31/2017! I can pull it up, updated, on both my Android smartphone as well as my tablet. They are configured as imap not POP.

 #2 issue:  That being the case, I should be able to sync deleted emails, etc from all of my devices too. Not the case. If I delete from my cell phone they are also deleted from my tablet and vice versa but never from MY XFINITY on my laptop???

Thoughts?

Email Expert

Re: Comcast Email Account has not updated since 10/31/2017

On the laptop, are you using only the webmail interface and a browser?  Or do you have the account enabled in a desktop client like Outlook or Thunderbird?




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Regular Visitor

Re: Comcast Email Account has not updated since 10/31/2017

Just the webmail interface and Chrome.
Email Expert

Re: Comcast Email Account has not updated since 10/31/2017

As a test, try using a different browser on the laptop and see if the same thing happens.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

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