Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,725,736

members

40

online now

1,887,839

discussions

Back to Top

Closing an Email Account

Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 20
10,074 Views

How do I close my email account?

19 REPLIES
Posted by
Gold Problem Solver

Message 2 of 20
10,072 Views

 


gliknis wrote:

How do I close my email account?


Do you mean a Comcast email account? Is this a Secondary email account?  Can you explain why you would want to close an email account?  You cannot 'close' the Primary Email account associated with your Comcast account.  if you can provide more details, we can assist further.

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Highlighted
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 3 of 20
9,783 Views

I don't know why glikniswanted to close his email account, but I'm also interested in finding out how to close my 'comcast user name@comcast.net' email account. I never used it and thus never checked it. If tomorrow Comcast sends out some important customer notification to that email account, I will never see it. I'm happy to link my primary email account (it's a @yahoo.com) to my Comcast account just to make sure I can receive all necessary email communications from Comcast.

 

The bottomline is: I'd like to close all accounts I don't plan to use. Please assist.

Posted by
Service Expert

Message 4 of 20
9,777 Views

lwang wrote:

I don't know why glikniswanted to close his email account, but I'm also interested in finding out how to close my 'comcast user name@comcast.net' email account. I never used it and thus never checked it. If tomorrow Comcast sends out some important customer notification to that email account, I will never see it. I'm happy to link my primary email account (it's a @yahoo.com) to my Comcast account just to make sure I can receive all necessary email communications from Comcast.

 

The bottomline is: I'd like to close all accounts I don't plan to use. Please assist.


You're given a primary account name when you sign up for HSI.  This doesn't necessarily mean that you have to use it, but you can't delete it, either.  Well, you CAN, but you have to have a primary email account, so if you don't like the one you have you can create a secondary account and switch it to your primary.  You can forward any and all of your @comcast.net account emails to your yahoo.com account so that you don't have to ever log in to SmartZone or comcast webmail.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 20
9,762 Views

Again wrote:
You're given a primary account name when you sign up for HSI.  This doesn't necessarily mean that you have to use it, but you can't delete it, either.  Well, you CAN, but you have to have a primary email account, so if you don't like the one you have you can create a secondary account and switch it to your primary.  You can forward any and all of your @comcast.net account emails to your yahoo.com account so that you don't have to ever log in to SmartZone or comcast webmail.

Thanks, Again. That helps.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 6 of 20
9,696 Views

This is a secondary account, we are having virus problems and like to close this account.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 20
9,695 Views

It is a secondary account, having virus problems.

Posted by
Gold Problem Solver

Message 8 of 20
9,689 Views

First, you might want to post your virus problem in the Security Forum for help by the Security Experts.

 

 

To delete a secondary account.  While signed in with the Primary Username and password... Click on My Account on the top right of this page.  You will be redirected into Customer Central. 

Once there, click on the Users & Settings tab.  A new window opens. You will see your Primary Username in the drop down box at the top of that page.  Click on the drop down and choose the Secondary account you wish to delete.

Under Account Settings-Below the drop downbox you will see the different options as blue links.  Choose Suspend/Dete account for the Secondary you wish to delete.

 

If you need further help, do post back.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Problem Solver

Message 9 of 20
9,659 Views

-

 

Were you able to delete your secondary acct?




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 10 of 20
9,106 Views

I closed my Comcast (tv and interenet service) accounts and paid my final bill 7 days ago.   My inernet service is now provided by another carrier.  A week later, email is still being accepted into my 4 comcast email addresses (1 primary and 3 secondary).

 

What actions do I need to take to close my email accounts with Comcast?

 

I would like emails to my Comcast account to be returned undeliverable so folks know that I have not received or read their message to me. 

Posted by
Gold Problem Solver

Message 11 of 20
9,097 Views

I am notifying an Administrator of your issue.  Watch for a reply.  You can also call 1-800 comcast and explain what is happening.  Perhaps they can immediately delete your account for you.

You might also want to consider notifying your contacts of your new email address too.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Official Employee

Message 12 of 20
9,076 Views

Can you send me a private message with the email addresses that still seem to be active?  I can see why they are still active.  You can also try changing those email addresses to something else, then all emails to the old addresses will bounce.

 

To send  a private message, click on "cc_xc" then "send this user a private message".




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Problem Solver

Message 13 of 20
9,054 Views

 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

Posted by
Service Expert

Message 14 of 20
8,853 Views
Posted by
New Poster
Message 15 of 20
8,811 Views

how does one remove old (dead) secondary account names from in box?

Posted by
Email Expert

Message 16 of 20
8,803 Views

reea wrote:

how does one remove old (dead) secondary account names from in box?


Remove the entries from the EMail Manager page (under Preferences) on the Primary logon.

 

JR




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Service Expert

Message 17 of 20
8,052 Views

post by monavie-teameas removed and sent to a secure area of the forum out of public view because it contains personal information. Even though the Comcast email will be closed the yahoo account will be active.

 

Forum Guidelines state (clickable link) which everyone should read BEFORE making a first post

 

Please Don't


Post personal information in the forums

Please do your best to keep your identity and personal information safe. This includes:


Your full name
Your telephone number
Your Physical/Mailing Address
Email addresses
Credit Card numbers
Account numbers
Other personally identifiable information


 

 

Here is your post with the email addresses removed

 

Hello,

 

I want to close my xxx@comcast.net email but first, I need to send an alert to anyone with my address to change it to xxx@yahoo.com, and then, close it.

 

Can you do this for me?

 

Thank you,

 

Heidi


 

Comcast will not send out the notifications. You have to do that.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 18 of 20
6,464 Views

I too closed my Comcast account and would like my email account closed. Can you please reply to this and I will send you a private message with my email address so you can help me?

 

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 19 of 20
5,877 Views

We no longer have Comcast for our phone or internet service.  We still do have Xfinity for tv.  We would like to close the primary account but don't know how. 

Posted by
Email Expert

Message 20 of 20
5,862 Views

If you canceled your internet service with Comcast, the email address should just stop working.  Upon account closure the address is supposed to be suspended for 90 days, and then the user ID goes into a pool of available IDs for any other Comcast customer that want's to use it.  If that didn't happen with you call Comcast and ask what is going on with it.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon