Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,936

members

884

online

29,070

topics

Top

Changing default e-mail font and color

Frequent Visitor

Changing default e-mail font and color

I never had a problem until recently.  My chosen default font and color (which I am using here) changes back to the regular default (Helvetica black).  When I change it back to my chosen default, there is no button to hit to save changes.  What can I do to preserve the verdana blue which I like to use?

Email Expert

Re: Changing default e-mail font and color

On the Inbox page, click on the gear icon in the upper right corner of the page, then on Settings.  Under Mail settings on the landing page scroll down to" Default font style" and make your changes.  There is no "Save" button.  I have found that you need to sign out of the account and back in again to make the changes "take".




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Changing default e-mail font and color

Thanks, but that's what I have been doing--changing the font and text color, then signing out.  When I reopen and compose an e-mail, the text automatically reverts back to the Helvetica black--my changes are not taking.  Try it on your computer and see what you get.  This is a recent problem--for years I have been able to initiate e-mails with my chosen defaults.  I think it may be a problem with Comcast.  Not sure whey they cannot install a "save" button.

Email Expert

Re: Changing default e-mail font and color


@pfeffer828 wrote:

Thanks, but that's what I have been doing--changing the font and text color, then signing out.  When I reopen and compose an e-mail, the text automatically reverts back to the Helvetica black--my changes are not taking.  Try it on your computer and see what you get.  This is a recent problem--for years I have been able to initiate e-mails with my chosen defaults.  I think it may be a problem with Comcast.  Not sure whey they cannot install a "save" button.


OK I am using the latest version of Chrome, and changing the font and color works just fine for me.  I went from the default to Comic Sans in burnt red---no problem.  So I tried using Edge and Firefox, and it worked as it should in each one of them.  I signed out of the account after making the changes and it worked.  I'm on a Dell laptop running Windows 10.

 

Did you try clearing cache/browsing history in whichever browser you are using?  Are you using the latest version of it?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Changing default e-mail font and color

Thanks.  I've tried everything you suggest, but nothing works.  I give up and will just have to write the e-mails in the Comcast default (helvetica black) and change it manually each time--if I want to even bother.  

Cheers.

Email Expert

Re: Changing default e-mail font and color

I have to ask------what version of Windows are you using?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Changing default e-mail font and color

10

Email Expert

Re: Changing default e-mail font and color

If you really want to use the nice HTML stuff in an email from your Comcast account, you can always enable the account in a desktop client like Thunderbird or Outlook.  Then you can use all the capabilities of the client, which will be a lot more extensive than what's available in the webmail anyway.  Or, you could add it to some other account you have with another email provider like Gmail or Outlook.com as an external account, then use that interface to send from.

 

You have options.  I am also going to escalate this thread to the forum admins for follow-up.  You should see a response in here from a Comcast employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Changing default e-mail font and color

Thanks, Latoque, for all the time you've spent on me.  It shouldn't be a big issue and I don't require much, just a different font and color for simple e-mails.  Comcast offers many fonts and text colors, you'd think it would be easy to chose a default of one's own--and make it stick.  I did use Verdana/blue as a default for years with no problem.  It just stopped taking a few days ago, and, as I have written, I have been unsuccessful at permanently reverting back to it.  Something must have changed at Comcast.  It did work for you, however, so I don't know and don't really care any longer, unless someone from Comcast has another idea.  BTW, I also have a g-mail account, which I don't normally use.  I went in and changed the font and color and guess what--they have a save button.  I saved the new default and it took immediately.  No shutting down or logging off.  If someone from Comcast contacts me I will suggest they add a save button.  As to a desktop client, that's much too complicated for my simple request.  

Official Employee

Re: Changing default e-mail font and color

Hi @pfeffer828

 

I can help look into this. However, I may need to reach out to our advanced tech's if I'm unable to resolve this. Could you please send me a private message with your first and last name, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Changing default e-mail font and color

It worked for a day, then reverted back.  I have a toll-free number to call which I will do.

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 10 replies
  • 313 views
  • 0 kudos
  • 3 in conversation