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Both my husband and I cannot send emails from ouor iphones. We receive emails but cannot send. We've tried test emails from our comcast account on our phones and they don't show up. We can send our emails from the comcast account from our home computer (Mac running 10.9.2) and they are received. I've confirmed the settings are all the same for home and iphones. Why is this happening. I did once or twice get a message during the week that said comcast server not available and my password was wrong?
e've recently switch to comcast internet and it was working before.
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Please post the entire error message you are receiving. (use copy/paste to place it in your reply)
Also- Post the settings you are using.
They should be:
Port 995 with SSL On for Incoming
Port 465 with SSL On for Outgoing OR- 587 without SSL ON
This server requires authentication is checked
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.
I also can't send. I have entered all the info in correctly (numerous times) but it constinues to say: "The username or password for SMTP:firstname.lastname@example.org" is incorrect.
I only received the error once. I have not received it again. My emails I think I'm sending are in the sent file, but are never received. I'm on an iphone 4S using iOS version 7.1.1 using the iphone mail app. My husband has same phone and iOS. Settings are:
Host name: mail.comcast.net
outgoing mail server smtp.comcast.net
server port 587 with ssl on
Use SSL is on
authentication is password
server port 995
These are the original settings we got from comcast and they originally worked. It looks like from your email below I need to change outgoing to 465 if I have SSL on?
Also - the original errors I got said the comcast servr was not responding and a separate error of saying my password was wrong
I just made the suggested change to outgoing server and sent test emails to two other accounts and they have still not gone through.
My home computer email is the mac os email program and the settings list only port 995 and ssl is on.
Is there anyone that can help with this issue? I had email through earthlink for twelve years before switching to comcast and I never had a problem. Why should I stay with comcast???
I did what the other user said. Go into settings for the SMPT and manualy enter the password. Pass word is NOT copied correctly during setup! Now able to send email on Comcast server from iphone 4S!
For two days, I talked with 9 agents from Comcast. The original problem was just what which you are talking. One of the first two or three agents from an outsource center ended up changing my email address so that my old address went into a security pool. NOW, I have the secondary problem of not have the correct email address. I could not understand this agent and she could not understand me- therefore the change. After 24 hours, I finally was redirected to the Security Department where I spoke with gentlemen who did have English as their first language and were very knowledgeable about Comcast, commuters and phones. The last agent, from second level security, corrected my problems- retrieved my email address from the security pool and in ten minutes had my problem resolved with the I phone 6. He was fabulous and you can imagine that after the length of time of being placed on hold, call backs, music and agents that could not be understood, how extremely pleased I am.
At this time I will not be switching to another internet service and hope that you all can find an agent like I did. They may be few and far between but they are out there.
I am having the same problem-- and I checked the settings per your helpful instruction below. But it looks like I don't have an outgoing setting at all... how would I set that up on my iphone--I have all the incoming settings then a section that says :
S/Mime (and that is on)
Encrypt by Default No
but nothing about outgoing
This is awesome! Thanks so much. I was having this problem and even went to the Verizon store. They did not have the fix and told me I had to download the Xfinity app which I did and did not like at all. Used your fix and all is well!!
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.