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Cannot open email

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Cannot open email

I cannot open my email -- I click on the envelope, on the Email at the bottom of the page and the top left corner and all I get is the xfinity home page.  It even shows my name and how many new emails I have, but it will not OPEN!!!

Email Expert

Re: Cannot open email


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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