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Cannot open attachments in my email account

Regular Visitor

Cannot open attachments in my email account

I am suddenly unable to open attachments in my email account.  This has never been a problem before.  Can someone please help me determine what is wrong?

Email Expert

Re: Cannot open attachments in my email account

What kinds of files are they?  Exactly what happens when you try to open them?




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Regular Visitor

Re: Cannot open attachments in my email account

The problem is with the Chrome browser. If I open my email account with Windows Edge, the files open with no problem.
Email Expert

Re: Cannot open attachments in my email account

Are you using the most recent version of Chrome?  I'm using 57.0.2987.98 (64-bit) on my iMac, and I am not having the issue you describe.




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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