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Cannot find Email Deletion Settings with new XFinity Email

New Poster

Cannot find Email Deletion Settings with new XFinity Email

I was automatically changed to the new XFinity email web interface yesterday and decided to verify that the email deletion setting I had been using were not changed.  But I could not find how to check or change the settings.  I found Comcast still showed the following instructions for doing this:

Email Default Settings

Email deletion settings program
XFINITY Connect to remove old messages from your Inbox, Draft, Sent and Trash folders automatically. These settings apply to the date of the email; the default settings are listed below.
  • Inbox (unread): 45 days
  • Inbox (read): Never
  • Sent: 30 days
  • Spam: 3 days
  • Trash: 1 day

To Edit Email Deletion Settings

  1. Click the Preferences tab at the top of XFINITY Connect.
  2. Click Email.
  3. Choose Email Deletion Schedule.
  4. Select a setting for any or all folders.
  5. Your changes will save automatically.

But I could not find any "Preferences" tab anywhere and the options that I could find for emails did not show any way to check or modify the email deletion settings.  Does anyone know how to get to these settings now?  I tried to use the online Chat provided by Comcast but after 2 hours of having a rotating ring on the screen I gave up with that method.

Email Expert

Re: Cannot find Email Deletion Settings with new XFinity Email

That information is outdated and only applies to the old format.  In the new format, there are no longer any editable folder schedules.  All folders will now keep emails indefinitely until you delete them yourself with the exception of the Trash folder which will now default to 7 days and the Spam folder which is set at 30 days.




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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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