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Cannot connect to internet with my comcast service.

SOLVED
Posted by
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Message 1 of 5
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I cannot connect to the internet with my own comcast service.  I have a Mac OS X 10.5.8.  My roommate is able to connect with her PC but I cannot.  I have to use someone else's wireless but sometimes the service fluctuates and that's why I got my own service.  I have ordered a wireless router but for now my service is just by Ethernet. 

When I click on Ethernet it says  Ethernet: Self-assigned IP Address.  It also says:  Ethernet has a self-assigned IP address and may not be able to connect. The IP address is listed as:169.254.177.218

 

I would like to figure this out since I am paying for it after all.  The borrowed wireless has worked great since I bought service so I didn't even notice the Ethernet wasn't working for a while.  I know the technician took for ever trying to get my computer set up and now I suspect he never actually got it to work...

 

Thanks

4 REPLIES
Posted by
Email Expert

Message 2 of 5
8,207 Views
Solution

When you switch the device connected to the modem, you have to reset the modem. If it's an ordinary modem, unplug it for a minute; if it's a telephony modem, press the Reset button.

 

Getting a router will save you this hassle, and allow you to use the Internet at the same time as your roommate.




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Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 5
7,959 Views

Thank you, I am now connected with the airport turned off.  I did what you said and unplugged the modem for a few minuets then plugged it back in while my computer was also connected.  It did not work at first until I clicked advanced in Network Preferences and hit Renew DHCP Lease.  It was then that the DNS Server and Search Domains section that had been blank was filled in.  So I take it I will have to do this every time I need to use the Ethernet cable to connect?  That is going to be a pain.

Posted by
Email Expert

Message 4 of 5
7,957 Views

I'm not sure why you needed to Renew DHCP Lease. Normally the Mac detects the Ethernet being disconnected and reconnected, and renews automatically.

 

Do yourself a favor and get a router to avoid the pain. New ones cost around $50; if cost is an issue, you should be able to find cheap ones on eBay.




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We ask that you post publicly so people with similar questions may benefit from the conversation.

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Posted by
Customer Expert

Message 5 of 5
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