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Cannot connect to comcast.net email on iPad

Frequent Visitor

Cannot connect to comcast.net email on iPad

Every time I try to setup my wife's Comcast email account on her iPad, I receive the same error message. After entering all her information I receive the error "The POP server "mail.comcast.net" is not responding".

 

I have been returning to this problem intermittently for the past two months.  I always get the same error.

 

I have tried deleting the comcast.net account, then rebooting and installing again and get the same error message.  I have verified that her username and password are correct.

 

Any suggestions for my next step?

Email Expert

Re: Cannot connect to comcast.net email on iPad

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing smtp server. Did you do that? If not, to change it for the smtp server;


go to "Settings" on the home screen, then scroll down to" Mail, Contacts, Calendars", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net". On the next screen you will see the password. Change it and then tap "Done" in the upper right hand corner of the screen.




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